Refund policy

Last updated: September 27, 2026

Return Window

You can request a return within 14 days of receiving your item. Items must be unused, in their original condition and packaging with tags attached, and accompanied by proof of purchase.

How to Start a Return

Email support@novoraa.shop with your order number and the reason for your return. If your return is approved, we will send you instructions on how and where to send your item. Items sent back without prior approval will not be accepted.

Non-Returnable Items

Unless an item is defective or the law requires otherwise, we cannot accept returns of opened personal care, hygiene, or intimate products, customized or personalized items, perishable goods, hazardous or flammable materials, gift cards, products marked as final sale, or items damaged through misuse.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 14 days of delivery with photos so we can resolve it.

Return Shipping

Customers pay return shipping for change-of-mind returns. We cover reasonable return shipping for damaged, defective, or incorrect items. Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are processed within 14 days to your original payment method. Your bank or card issuer may need additional time to post the refund, and if you have not received it 14 days after approval, please contact us.

Exchanges

To exchange an item, return it following the steps above and place a new order for the item you want.

Contact

For return or refund questions, email us at support@novoraa.shop.